LP
Lisinda P
1 reviews | Active since Dec 2010
10 Feb 2016, 12:55
Call centre agent rude
I received a call from Edgars call centre on 10/02/2016 12:43. The lady's name is Megan. Offered me VIP membership. Very friendly and everything, until I said I am not interested as I have normal membership and only use it for movies. She just put down the phone.<br> <br> I feel like cancelling my normal membership if this is their attitude toward their \ loyal\" customers<br> "
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Edgars's replyOfficial
11 Feb 2016, 14:09Hello Dup101,
Thank you for bringing the above concerns to our attention.
Firstly we would like to apologise for any frustrations occurred due to this incident.
Please be advised that your query has been escalated to our 3rd party company to have your contact number removed from their database.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing the above concerns to our attention.
Firstly we would like to apologise for any frustrations occurred due to this incident.
Please be advised that your query has been escalated to our 3rd party company to have your contact number removed from their database.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply11 Feb 2016, 14:09
Official
Hello Dup101,
Thank you for bringing the above concerns to our attention.
Firstly we would like to apologise for any frustrations occurred due to this incident.
Please be advised that your query has been escalated to our 3rd party company to have your contact number removed from their database.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing the above concerns to our attention.
Firstly we would like to apologise for any frustrations occurred due to this incident.
Please be advised that your query has been escalated to our 3rd party company to have your contact number removed from their database.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,