1 reviews | Active since May 2015
Call centre Agent Bad attitude
Received a call from ***, Claiming they are calling from EDGARS and they wanted to tell me about the great benefits... I informed the caller that I was not interested in anything...he then told me that I was not interested in my EDGARS account, I rep**** with \ no, I'm just not interested in what you have to offer\"... The call centre agent then told me so rudely that I have \"lost out\"...I'm totally appalled at this response as it was not necessary to tell me as a customer...how does he know if one can afford what you offering or that I don't have the right to decline it and is it is a direct insult... he also told me that the call is recorded so I hope one does pulled the recording to do something!!! annoyed! "
Thank you for taking the time to share your concerns with us. We have raised this incident with the relevant department regarding out telesales agent.
Your will be receiving feedback shortly. We must apologise for the inconvenience and frustration caused to you. Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to share your concerns with us. We have raised this incident with the relevant department regarding out telesales agent.
Your will be receiving feedback shortly. We must apologise for the inconvenience and frustration caused to you. Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
