TA
Tamara Al-Halaseh

1 reviews | Active since Aug 2014

23 Sept 2015, 08:23

Call Centre *** Annoying calls!

I received a call today 22/09/2015 at 12:45 pm from ***, first of all I had to say hello more than once as the line was so bad. After about 20 seconds a lady tells me she looking for 'Mss my name' and that she was calling from Edgars, so I tell her she may go ahead. She can hardly hear me and the line is so distorted and faint. I ask her who is calling and if she can please get to the point as I am at work. Very bad introduction and still can not hear what she was saying. I told her to tell her manager to sort out his phone/PBX lines and that I was not interested thanks. She hangs up rudely. <br> <br> Then i receive a call again from the same number at 15:30 the same afternoon which I didn't answer.<br> <br> According to my phone logs this is the amount of times they called me , I will not answer!<br> Come on Edgars I said I wasn't interested update your records accordingly and fix your phone lines. Really not professional .<br> <br> 03/06/2015 12:10 pm<br> 09/06/2015 11:40 am<br> 11/06/2015 16:38 pm<br> 16/09/2015 16:59 pm<br> 22/09/2015 15:31 pm and 17:35 pm<br> <br> Stop Calling me,<br> <br> Thanks,

0
Replies (1)
Edgars
Edgars's reply23 Sept 2015, 14:44
Official
Hello TamaraAlHalaseh,

Thank you for bringing this matter to our attention. We do apologise for the discomfort caused.

Kindly be advised that your query has been forwarded to our marketing department for opting out.

You should no longer receive any marketing related phone calls.

The reference for your query is as follows: ***/GO

Thank you for your patience and continued support.

Kind regards,
Edcon customer experience team
***