MP
Mark P
1 reviews | Active since Dec 2015
03 Dec 2015, 16:01
Call Center Agents Rude
For the past two days, I've received call from call center agents trying to get me to join some club or something, and when I expressed my disinterest - they were both very rude and just ended the call abruptly.<br> <br> With this level of service, I will definitely think twice about going into an Edgars or affiliate store. <br> <br> And from the rude attitube of these agents - there is no use calling me anymore - so please remove my name and number form your stupid databases <br>
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Edgars's replyOfficial
04 Dec 2015, 17:17Hello markp01,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. The agents are trained and equipped with knowledge to contact customers with integrity and respect, not to disrespect them in any way.
We have notified our IT department to remove you from our database and we assure you all concerns raised will be addressed accordingly. We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203 92
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. The agents are trained and equipped with knowledge to contact customers with integrity and respect, not to disrespect them in any way.
We have notified our IT department to remove you from our database and we assure you all concerns raised will be addressed accordingly. We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203 92
Best regards,
Edgars's reply04 Dec 2015, 17:17
Official
Hello markp01,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. The agents are trained and equipped with knowledge to contact customers with integrity and respect, not to disrespect them in any way.
We have notified our IT department to remove you from our database and we assure you all concerns raised will be addressed accordingly. We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203 92
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. The agents are trained and equipped with knowledge to contact customers with integrity and respect, not to disrespect them in any way.
We have notified our IT department to remove you from our database and we assure you all concerns raised will be addressed accordingly. We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203 92
Best regards,