1 reviews | Active since Nov 2015
Call are recorded for no use clearly.
i contacted Edgars to make payment arrangements as i work flexible hours. I was handled very unprofessionally and eventually made arrangements to pay what i could afford, which was a more than reasonable amount. i held up to this agreement. i have been since harassed by very rude calls from Edgars call centers. I once again made the arrangements and the calls continued. It i not my concern that *********** employees do not know how to update the system and record these arrangements. i have been threatened with being black listed and i have not once skipped a payment without making an arrangement. it is my constitutional right to make a payment arrangement, i have stuck to doing the responsible thing with regards to my Edgars account. I expect that an established institution such as Edgars hold up to the standards they have set for them selves. i have been a loyal customer for years and am shocked at this unprofessional treatment. <br> Disgustedly yours,
It is with great displeasure to hear of the overall service experience. Collections agents are to collect on all outstanding accounts but not on those who made payment arrangement. We have referred this query to the collections manager to address. We assure you corrective measures will be taken to avoid the re-occurrence of this nature. We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear of the overall service experience. Collections agents are to collect on all outstanding accounts but not on those who made payment arrangement. We have referred this query to the collections manager to address. We assure you corrective measures will be taken to avoid the re-occurrence of this nature. We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
