****** by Edgard Mall@Reds

Good morning.

I trust you are well.

I purchased the attached headsets(two sets) from Edgars Mall@Reds. Upon unpacking the package I realized there were only headsets in each box without the USB C charging cable,Aux cable and instruction manual as stated on the box. I contacted the branch and spoke to the store manager Melanie who assured me that she would investigate and revert of which she did. She advised that she was unable to find another set of headsets from all the branches that she contacted and therefore advised that I return the headsets for a refund.

The headsets were on special for R400 for both which came wrapped in together as one package,from where I am standing it looks like the items were removed then headsets wrapped together for the special,which is totally horrible for such a massive reputable retail store.

Needless to say how appalling this is, and looks very shady that items are missing from both the headsets boxes,as stated on the box.

My kids immediately used the headsets upon getting home and fell in love with them which not only is it uncalled for to have the headsets taken away from them and returned to the store for a fumble that we are not responsible for and that I could have easily missed had I not checked what was written outside the box and the empty small box inside the main box that is meant to have these missing items.

Melanie advised that there was nothing else that can be done which is totally unacceptable to me as a client as not only do I feel ****** and inconvenienced but refuse to put my kids through the ordeal of having the items that we purchased because they love them taken away from them because of a horrible and distasteful experience and a clear rob off.

I hereby request for this matter to be escalated and to have my refund paid(R400) to enable me to purchase the missing items separately as I clearly didn't get what I paid for.

Please note that I am not willing to return the headsets and inconvenience myself and my kids because of this and urgently request that Edgars takes full responsibility and remedy this situation.

I am not going to accept the excuse that the mistake was from the supplier as I did not purchase from them and therefore expect Edgars to attend and remedy this as a matter of urgency,failure of which will leave me no choice but to escalate this matter further until a satisfactory recourse is found for me as a client.

I have attached the headsets and receipt for the purchase for your ease of reference.

I await your urgent response

Regards