********* business practice

I am extremely disappointed with RCS Edgars' ********* business practices. Without any communication or consent, a monthly service fee has been implemented on my account. Despite having paid my balance in full and maintaining a zero balance, I am still being charged this fee.

According to the information on your website, no service fee should be charged if the account balance is R0. Additionally, your website advises customers to contact Edgars if such a fee is charged in error.

I followed this process and contacted Edgars. After waiting three business days for a response, I was informed that while my account balance is indeed zero, the service fee will still apply. This contradicts your own policy and constitutes ********* and deceptive behavior.

I demand an immediate resolution, including the reversal of the unjust fees and a clear explanation of how RCS Edgars intends to rectify this breach of trust. These practices are unacceptable and have left me questioning the integrity of your company.

Kindly address this matter urgently, or I will escalate my complaint to relevant consumer protection authorities.