1 reviews | Active since May 2013

11 Jul 2015, 13:58

BUNCH OF - W A N K E R S - WORK AT EDGARS

My wife app**** for a card a month ago. Within that month no feedback was given to her at all on that progress of the application. Today we go to the Menlyn store to find out whats going on only to be told the application is declined because Edgars did not verify employment. My wife gave them the details of her Manager and awaited feedback in the store. Then this rude ***** Nokuthula calls my wife tells her they cant get through to anyone on that number and cuts the call. My wife then went back to the accounts department and the status of the call was then changed to \ the customer needs to provide 3 months bank statement"yet no one called her to tell her that.<br> THIS IS THE WORST ****ING SERVICE YOU CAN EVER GET. AFTER WAITING IN THE STORE FOR MORE THEN 2 HOURS AND THE PROBLEM IS STILL NOT SORTED OUT. """

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Replies (1)
Edgars
Edgars's reply14 Jul 2015, 11:14
Official
Hello Azaan Sewsaran,

Our attempt to contact you at 10:25 AM was unsuccessful.

Please note you did not provide us with the account details so we may escalate this query to the new accounts department. Kindly contact the new accounts team on the below details for more clarity on the status of your new account.

Please find your reference number: ***/GO

Kindly find the direct new accounts team details below.
New accounts Express Credit ***
New Accounts Queries ***
Faxes ***

Kind regards.
Edcon customer experience team.
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