1 reviews | Active since Aug 2011
BUNCH OF *******
<p>I have recently note on my statements that I am being charged for some mobile content *******, when calling Edgars accounts (useless) to enquire about these charges and who gave them authority to add this to my account without my knowledge or approval - NO ONE can answer me - log to one case after the other & still I DID NOT GET MY REFUND. Now they have also added a monthly service fee without notifying their clients. I have visited an Edgars store numerous times and was put through to the CALL CENTRE once again - NO luck, still no refund?? I was refunded 1/2 of an instalment but then it was adjusted to a debit the dsame day again??? Beware of EDGARS & look at your statements, I am sure they are *****ing from many of us - Bunch of ****** with no ability to solve a problem or query. I am disgusted in their ********* ways of operating. The best thing to do is to pay your account up & CLOSE it for good :-(</p>
Please be advised your account was debited with the respective amount that you were charged for one month for the mobile content. Kindly note RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime had activated the benefit on your account please be advised this is normally activated on your account when you purchase airtime via marketing sms sent to you regarding airtime specials.
Kindly note on your October 2016 statements you have two credits and one debit amount reflecting, the one debit and the one credit cancels out with each other leaving the outstanding credit as the correct credit amount on your account.
In addition all customer have received communication that Edcon will now be charging a service fee this was written on you statement a month before Edcon could start charging the service fee on accounts.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Please be advised your account was debited with the respective amount that you were charged for one month for the mobile content. Kindly note RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime had activated the benefit on your account please be advised this is normally activated on your account when you purchase airtime via marketing sms sent to you regarding airtime specials.
Kindly note on your October 2016 statements you have two credits and one debit amount reflecting, the one debit and the one credit cancels out with each other leaving the outstanding credit as the correct credit amount on your account.
In addition all customer have received communication that Edcon will now be charging a service fee this was written on you statement a month before Edcon could start charging the service fee on accounts.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***