JP
Jamie P
1 reviews | Active since Jan 2012
17 Dec 2015, 16:01
Bunch of rouges
Purchased a tablet from Edgars active on 22/11 which decided to switch off within 3 weeks.I went into Edgars active,Pinecrest on Sunday 13/12 to REPLACE and NOT REPAIR as it is clearly a defective device.I came into the store before 10.30am and was given the run around.This was purchased as a gift and the cashiers could not tell me how long repairs will take and advised that because its December,it will only be returned to me after Jan-too bad too sad!Why would I want to pay for something that I don't have.As per the \manager"Mark Jones(turns out he is not actually the manager)-the policy for replacement is 7days?The slip does not say so! Mark Jones also tells me to go against my religion"
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Edgars's replyOfficial
20 Dec 2015, 10:45Hello Jamie08,
It is with great displeasure to hear that your handset is still not repaired. Please be advised the manager was notified of the lapse in service. We can understand the frustration caused and for that we sincerely apologise for the overall experience, but we assure you concrete feedback will be given to you shortly. All concerns raised did not fall on deaf ears.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear that your handset is still not repaired. Please be advised the manager was notified of the lapse in service. We can understand the frustration caused and for that we sincerely apologise for the overall experience, but we assure you concrete feedback will be given to you shortly. All concerns raised did not fall on deaf ears.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply20 Dec 2015, 10:45
Official
Hello Jamie08,
It is with great displeasure to hear that your handset is still not repaired. Please be advised the manager was notified of the lapse in service. We can understand the frustration caused and for that we sincerely apologise for the overall experience, but we assure you concrete feedback will be given to you shortly. All concerns raised did not fall on deaf ears.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear that your handset is still not repaired. Please be advised the manager was notified of the lapse in service. We can understand the frustration caused and for that we sincerely apologise for the overall experience, but we assure you concrete feedback will be given to you shortly. All concerns raised did not fall on deaf ears.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***