Bullish, Intimidating Edgars Sales Staff

Good Day, My name is Lee Ann Govender, i am a single working female, let me start by putting you in the picture, i have been a Huawei user since P6 days, right on up to my most recent device being the P30 - on the 4th of December i was hijacked on the Marlboro off ramp, i was alone and was held at gun point by 4 men, who drove away with my car and all its contents, it been close to 3 weeks, and i did not leave my home out of fear for men, i being a mom, needed a new phone and well i needed to get myself one - on my own, my much dreaded fear of leaving the safety of my home, the closest reputable store i know of that i thought would give me good service to my demise has now added to my fear,

On Monday 21/12/2020, i decided to leave my home to purchase a new devise after being hijacked, i was met at the cell phone counter by an only to eager consultant(cant really make out his name on the document - Luando - Tall black Gentlemen), i had a look at few devices, also explained to him what had recently happened to you, so he was fully aware of my fearful situation as a female already, now being a Huawei user, i was not aware that not all their devices came with a finger print scanner, which was something i didn't bother to ask or check, and given the fact that i am in constant panic of having men around me, all i wanted to do was get the devise and get back to my safety, i came home set up the device only to realize that there is no back of phone finger printer scanner, i then waited for my son to come visit me on the 22/12/2020 for him to check if there was a digital finger print scanner, and his response was no, then on the 23/12/2020, i had asked a friend to accompany me to Edgar's, due to me being in constant panics, and fear of being hurt or something taken away from me, i proceed to Edgars cell phone counter, where i was met by a female consultant, i had shown her the docs, a brief explanation, she then called on the consultant that sold me the phone, i explained to him that there was no finger print scanner, and my main reason for this is for safety now more that ever to gain quick access to my devise should i ever need to, he very quickly recognized me and proceeded to give me an account of our discussion at the time of my purchase, he then raised his voice and said no, there is now technical issue we cannot take it back, bear in mind i was willing to pay the difference if needs e for a device that could give my some peace of mind after my hijacking, he was rude, cold and abrupt, i then asked to see his manger Phumalani, i very quickly gave him the gist of the events, he did not even wait for me to finish, he shouted at me, and made me feel unsafe and threatened in the manner that he approached me and blatantly refused to help, he to did not even ask or offer a solution, the devise was taken from me by the initial consultant he had a look at it asked a few questions a walked away, I then asked the store manger for his managers details, by this time his body language was showing aggression, he then rudely shouted at me saying you can only have the call center number, his manger Claire's details are private and then he walked away , i was left to walk away after being intimidated and bul**** by 2 men, and the one knew very well my situation, i was not there to ask for free phone, this is a rare situation.

My plea to Edgars is to bring these to men to book, with the cold, rude, intimidating manner in which i as a women was treated, My request for myself as a women, and that is trying to come back into this world after being so violently attacked by 4 men, if a cell phone with a finger print access bring some kind of safety and security in a world where males think that its ok to intimidate , be rude, and lack simple human curtesy, as to the reason of my request.

I am deeply, deeply saddened and ashamed to think that such a huge, reputable, landmark retail store in our country, could just disregard me, because of my request, yet when it was time to sell to me, there was smiles and time was take to know me,

I urge you to please attend to this soonest as i would like this resolved before the 7 day return policy expires.