WB
Werner B
1 reviews | Active since Mar 2014
19 Feb 2015, 09:41
BuII**** accounts charges not reversed!
A week and a half ago I tried to contact Edgars regarding sms and airtime subscriptions being added to my account without my knowledge or consent. <br> <br> Phone calls to the useless call centre didn't help. It even took them TWO DAYS just to copy and paste a standard buII**** reply with a reference number ***/GO) on my HelloPeter complaint!!!<br> <br> More than a week later and this still hasn't been resolved! <br> <br> The only communication that I have received is another ***c!ng emailed statement where another month's sms and airtime bundles have been added on my account, as well as ***c!ng \Late Charge Assessment"fees! <br> <br> These ***c!ng assholles have now negatively influenced my credit rating"
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Replies (1)
Edgars's replyOfficial
20 Feb 2015, 10:07Hello diewerner1,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. We can understand the frustration this experience has caused you and can assure you that the matter will be addressed.
The concerns you have raised have been taken up with management to look into and rectify immediately.
The reference is as follows: ***/GO
Again we do apologise for the inconvenience caused.
Thank you for your patience and continued support.
Kind Regards
Edcon Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. We can understand the frustration this experience has caused you and can assure you that the matter will be addressed.
The concerns you have raised have been taken up with management to look into and rectify immediately.
The reference is as follows: ***/GO
Again we do apologise for the inconvenience caused.
Thank you for your patience and continued support.
Kind Regards
Edcon Customer Experience Team
***
Edgars's reply20 Feb 2015, 10:07
Official
Hello diewerner1,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. We can understand the frustration this experience has caused you and can assure you that the matter will be addressed.
The concerns you have raised have been taken up with management to look into and rectify immediately.
The reference is as follows: ***/GO
Again we do apologise for the inconvenience caused.
Thank you for your patience and continued support.
Kind Regards
Edcon Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. We can understand the frustration this experience has caused you and can assure you that the matter will be addressed.
The concerns you have raised have been taken up with management to look into and rectify immediately.
The reference is as follows: ***/GO
Again we do apologise for the inconvenience caused.
Thank you for your patience and continued support.
Kind Regards
Edcon Customer Experience Team
***