Broken Blackberry Z10

<p>My Blackberry Z10 mobile phone stopped charging and could not switch on. Furthermore, this (mobile phone) was a replacement of the previous insurance phone. </p> <p>On the 25th of June 2016, I took this broken Blackberry Z10 mobile phone to CNA Lakeside Mall in Benoni. They advised me that I should get my phone back in about 6 weeks time, they'd fix it or replace it, but up until now (6 Septmber 2016) I have not received my phone, not even hear anything from my insurance and shop. </p> <p> </p> <p>Every second week I pay an expensive trip to CNA Lakeside Mall in Benoni, and come back empty handed because they sing the same old boring song, telling me that the matter has been escalated to management - how long should I wait for my phone to be brought back? </p> <p> </p> <p>I need my phone now, and since they inconvenienced me this much, I am not prepared to pay their excess fee. </p>