EM
Erica M
1 reviews | Active since Jul 2011
26 Mar 2015, 11:25
Bringing hope to SA Customer Service
I was at the Red Square store in Gateway about a week ago. It was a Thursday evening.<br> <br> I wanted to try out Bobbi Brown foundation for the first time and Jemima assisted me. She was so pleasant and good at what she does. She helped me to pick out the best products for me. The best part is that I got the closing time wrong, thought it was 8 and went in at 18:45. She was so gracious, even going over 7 o clock and not rushing the assessment. <br> <br> She has really re-installed the hope in me of SA's customer service, she went above and beyond. It pays off as I bought three products instead of one!<br> <br> Thanks and I hope someone gives her a raise!
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Replies (1)Edgars's replyOfficial
28 Mar 2015, 11:47Hello Erimac,
Thank you for bracing us with such a wonderful compliment. IT is such positive feedback that motivates us to go the extra mile for our customers and satisfy their needs beyond. Please note the type of service that Jemima rendered just indicated our standards. The store manager will be notified of this compliment for recognition and acknowledgement.
Thank you again for taking your time to write us this compliment.
Please find your reference number: ***/GO
Kind regards,
Edcon customer experience team,
***
Thank you for bracing us with such a wonderful compliment. IT is such positive feedback that motivates us to go the extra mile for our customers and satisfy their needs beyond. Please note the type of service that Jemima rendered just indicated our standards. The store manager will be notified of this compliment for recognition and acknowledgement.
Thank you again for taking your time to write us this compliment.
Please find your reference number: ***/GO
Kind regards,
Edcon customer experience team,
***
Edgars's reply28 Mar 2015, 11:47
Official
Hello Erimac,
Thank you for bracing us with such a wonderful compliment. IT is such positive feedback that motivates us to go the extra mile for our customers and satisfy their needs beyond. Please note the type of service that Jemima rendered just indicated our standards. The store manager will be notified of this compliment for recognition and acknowledgement.
Thank you again for taking your time to write us this compliment.
Please find your reference number: ***/GO
Kind regards,
Edcon customer experience team,
***
Thank you for bracing us with such a wonderful compliment. IT is such positive feedback that motivates us to go the extra mile for our customers and satisfy their needs beyond. Please note the type of service that Jemima rendered just indicated our standards. The store manager will be notified of this compliment for recognition and acknowledgement.
Thank you again for taking your time to write us this compliment.
Please find your reference number: ***/GO
Kind regards,
Edcon customer experience team,
***
