KI
Kenny I

1 reviews | Active since Dec 2014

01 Dec 2015, 16:43

Brilliant Fragrance Salesman

I am getting married in a few months and my fiance and I were looking for fragrances so we popped into Edgars to look for some perfumes. The sales man that assisted us was beyond our expectations - Jermain i think his name was. He knew a lot about each fragrance was able to assist us with a particular smell we where looking for and knew his product well which is rare because previously shopping for perfumes the sales staff at most other stores (a.) dont know what they are selling or it's origin or contents and (b.) are not interested in your request. <br> He was not pushy in trying to sell products, he told us to take our time when making a decision and to make sure we were 100% happy. <br> Positive attitude and great customer service. EDGARS you must give that man at V&A waterfront a raise! Ive told many people already to go to him if you are looking for a fragrance.

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Replies (1)
Edgars
Edgars's reply02 Dec 2015, 14:59
Official
Hello kennyirv,

Thank you for taking your time to brace us with such a wonderful compliment. Feedback is important to the organisation but positive feedback boast the staff's morale. We assure you Jermain's -efforts will not go unnoticed. This compliment was referred to the store manager for acknowledgement.

Thank you again for taking your time to write us this compliment. The reference number for your compliment is: ***/GO

If you require any further assistance, please do not hesitate to contact us on the
below number

Thank you for your continued support and loyalty.

Kind regards,
Customer Experience Team.
Call Centre: 0800 203 92