SV
Shirylee V
1 reviews | Active since Feb 2014
11 May 2016, 13:48
Bribery and Empty Promises
<p>In February 2016 I received a communication from Edgars encouraging people to purchase goods to the value of R350-00 or more before 29 February 2016 and you would earn yourself 29000 ThankU points. I did this by spending R400-00 before the special offer expired and I have just received my new statement (11 May 2016) and despite numerous enquiries in this regard, I have still not been credited with the 29000 points!!</p> <p>This disappoints me as Edgars are blatantly bribing and encouraging people to spend money by making these empty promises which they do not honour.</p>
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Edgars's replyOfficial
12 May 2016, 06:41Thank you for bringing this matter to our attention . Kindly note your Thank U point have been updated on the 28/04/2016, please be advised this will only reflect on your statement as per the next billing cycle however you can contact our account department on ***or visits your nearest store to confirm the updated points , these updated point can be used immediately.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply12 May 2016, 06:41
Official
Thank you for bringing this matter to our attention . Kindly note your Thank U point have been updated on the 28/04/2016, please be advised this will only reflect on your statement as per the next billing cycle however you can contact our account department on ***or visits your nearest store to confirm the updated points , these updated point can be used immediately.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,