1 reviews | Active since Feb 2017
Breach Of Contract
<p>On the 6th May 2014 my cell phone insurance was cancelled in store without my knowledge. On the 30th January 2017 i contacted Finrite insurance so that i could claim on my insurance as my phone was no longer working. Only to discover that my cell phone insurance had been cancelled and i could not claim. I then contacted Edgars N1 City branch to get more information and find out why they cancelled my insurance without my go ahead. I have since been brushed aside and **** to by Sbongile, Zama and Lindiwe from customer services department as well as Tsholofelo from the complaints department that created an expectation. I have been a loyal customer for years, never missing a payment as i held up to my end of the agreement. I was given lip service and told that the N1 City manager was going to call me within 48hrs, and that was a week ago. i have no phone, my child is at crech'e and i have no way of knowing if he is okay or not. Now im told to pay in the unpaid amounts for R3500 to get a claim of R3500. Does that make sense? I would like the regional manager to call me back and have my matter sorted out immediately with a positive outcome.</p>
We have escalated the complaint to the Edgars N1 City Good dwood mall management to address as our valued customer is not happy that your Cell insurance was cancelled with out your consent and will like for the query to be escalated to the Regional manager at this stage. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
We have escalated the complaint to the Edgars N1 City Good dwood mall management to address as our valued customer is not happy that your Cell insurance was cancelled with out your consent and will like for the query to be escalated to the Regional manager at this stage. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
We have escalated the complaint to the Edgars N1 City Good dwood mall management to address as our valued customer is not happy that your Cell insurance was cancelled with out your consent and will like for the query to be escalated to the Regional manager at this stage. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
We have escalated the complaint to the Edgars N1 City Good dwood mall management to address as our valued customer is not happy that your Cell insurance was cancelled with out your consent and will like for the query to be escalated to the Regional manager at this stage. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***