1 reviews | Active since Jul 2016
Brand return policy
<p>Edgars Clearwater has a 6 month return policy on brands which is fair. But I feel that they hide behind their 6 month rule when you try to return something that is clearly defective and only a week or two past 6 months. I understand that there needs to be some sort of line, but a couple of weeks shouldn't make a difference and its frustrating when you pay thousands of rands for items that simply don't last. </p>
The most frustrating part is Edgars admits the shoes SHOULD be changed but based PURELY on the 6 month rule they refuse to change them.
The most frustrating part is Edgars admits the shoes SHOULD be changed but based PURELY on the 6 month rule they refuse to change them.
Thank you for bringing this matter to our attention. We are currently liaising with our in store management team with regards to our refund and exchange policy on branded items, you will be receiving direct feedback from the store manager shortly.
Your reference number is ********** 616/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We are currently liaising with our in store management team with regards to our refund and exchange policy on branded items, you will be receiving direct feedback from the store manager shortly.
Your reference number is ********** 616/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***