SS
Sheree S
1 reviews | Active since Aug 2014
04 Jun 2015, 16:16
Brand New Guess Hand Bag Ruined
Good day,<br> I purchased this handbag in January 2015.<br> I have attached pictures of the handbag.<br> The handle of the bag as well as some of the details is busy coming of, which looks terrible, <br> I understand that you have a certain returns period, but how can a brand new hand bag get ruined so quickly??<br> Please get back to me in this regard as this is quite unacceptable.<br> Thank you.<br>
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Edgars's replyOfficial
06 Jun 2015, 10:33Hello sheree001,
As per our telephonic discussion, kindly note our refund and exchange policy is part of the service we render to our customer. Please be advised we do not refund or exchange branded items without the proof of purchase. With the proof of purchase, the item will be taken for quality assessment, as it is 30 warranty has lapsed.
Please find your reference number: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
As per our telephonic discussion, kindly note our refund and exchange policy is part of the service we render to our customer. Please be advised we do not refund or exchange branded items without the proof of purchase. With the proof of purchase, the item will be taken for quality assessment, as it is 30 warranty has lapsed.
Please find your reference number: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Edgars's reply06 Jun 2015, 10:33
Official
Hello sheree001,
As per our telephonic discussion, kindly note our refund and exchange policy is part of the service we render to our customer. Please be advised we do not refund or exchange branded items without the proof of purchase. With the proof of purchase, the item will be taken for quality assessment, as it is 30 warranty has lapsed.
Please find your reference number: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
As per our telephonic discussion, kindly note our refund and exchange policy is part of the service we render to our customer. Please be advised we do not refund or exchange branded items without the proof of purchase. With the proof of purchase, the item will be taken for quality assessment, as it is 30 warranty has lapsed.
Please find your reference number: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***