dS
david S
1 reviews | Active since Sept 2015
01 Sept 2015, 08:24
BRADFORD SHOES NOT A GOOD PRODUCT
On the 03 of June 2015 i got my self a pair of Bradford shoes from Edgar's at east-gate mall. two months later the shoes are starting to crack and the other shoe got a big crack underneath. on the 31 of august I phoned the Edgar's east-gate branch and i got bad service from the people who answered my calls. spoke to a few people that hang up on me every time after I tell them my problem, they would tell me to hold on then they hang up.
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Edgars's replyOfficial
03 Sept 2015, 12:41Hello david247,
We tried contacting you at 12:27 PM but we couldn't reach.
We apologise for the lapse in service. Please note you may visit the store with the proof of purchase and the box, the store manager will use his discretion and the shoes will be booked for quality assessment. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
We tried contacting you at 12:27 PM but we couldn't reach.
We apologise for the lapse in service. Please note you may visit the store with the proof of purchase and the box, the store manager will use his discretion and the shoes will be booked for quality assessment. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Edgars's reply03 Sept 2015, 12:41
Official
Hello david247,
We tried contacting you at 12:27 PM but we couldn't reach.
We apologise for the lapse in service. Please note you may visit the store with the proof of purchase and the box, the store manager will use his discretion and the shoes will be booked for quality assessment. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
We tried contacting you at 12:27 PM but we couldn't reach.
We apologise for the lapse in service. Please note you may visit the store with the proof of purchase and the box, the store manager will use his discretion and the shoes will be booked for quality assessment. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***