RR
Rajeev R

1 reviews | Active since Sept 2013

20 Apr 2017, 13:11

Bradford Shoes

<p>I purchased 2 pairs of Bradford shoes from Edgars and I am totally dissattisfied with the shoes and the quality of the shoes. The inner sole has broken off one of the shoes and the other seems to be going down that route as well and is very uncomfortable. They are really bad quality and Edgars need to be made aware. Please sort this out.</p>

0
Replies (3)
Edgars
Edgars's reply20 Apr 2017, 15:00
Official

We have escalated the complaint to the Edgars Sandton mall management to address as our valued customer is not happy with the quality of the Brad ford shoes purchased in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply20 Apr 2017, 15:15
Official

We have escalated the complaint to the Edgars Sandton mall management to address as our valued customer is not happy with the quality of the Brad ford shoes purchased in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

RR
Rajeev R's update17 May 2017, 10:07
Reviewer Update

Sandton Store was very happy to assist. I am please to say that this was resolved. thank you