DP
Darren P
1 reviews | Active since Nov 2011
20 Jan 2016, 20:15
Bradford formal shoes bad quality
I purchased a pair of Bradford shoes from Edgar's. I purchased them in December but started wearing them for work in January and I have only been at work for a week and already the quality is deteriorating. The soles are breaking and the black on the shoe is coming off. I have not got the slip anymore and therefore no one wants to return it.<br> <br> Last year I also purchased a pair of Bradford shoes and after two months I had to throw them away. I often shop at Edgar's but I am very disappointed with the service and bad quality. I would like Edgar's to replace both pairs as I have received very bad service and quality. This is unacceptable to the consumer.
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Edgars's replyOfficial
22 Jan 2016, 09:44Hello coffee123,
Thank you for raising your concerns with us. We can imagine how disappointed you are and for that we sincerely apologise. Kindly be advised our refund and exchange policy is part of the service we render to customers. We can only refund or exchange provided that; there is a proof of purchase, the item is in its original condition and within 30 days.
Kindly note we understand that there might be items that have a quality defect, however, a proof of purchase is required to prove that you purchased the item with us, for auditing purposes, to check the date of purchase, and the price paid.
The return policy for branded items is 6 months, but the proof of purchase is required.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your concerns with us. We can imagine how disappointed you are and for that we sincerely apologise. Kindly be advised our refund and exchange policy is part of the service we render to customers. We can only refund or exchange provided that; there is a proof of purchase, the item is in its original condition and within 30 days.
Kindly note we understand that there might be items that have a quality defect, however, a proof of purchase is required to prove that you purchased the item with us, for auditing purposes, to check the date of purchase, and the price paid.
The return policy for branded items is 6 months, but the proof of purchase is required.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply22 Jan 2016, 09:44
Official
Hello coffee123,
Thank you for raising your concerns with us. We can imagine how disappointed you are and for that we sincerely apologise. Kindly be advised our refund and exchange policy is part of the service we render to customers. We can only refund or exchange provided that; there is a proof of purchase, the item is in its original condition and within 30 days.
Kindly note we understand that there might be items that have a quality defect, however, a proof of purchase is required to prove that you purchased the item with us, for auditing purposes, to check the date of purchase, and the price paid.
The return policy for branded items is 6 months, but the proof of purchase is required.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your concerns with us. We can imagine how disappointed you are and for that we sincerely apologise. Kindly be advised our refund and exchange policy is part of the service we render to customers. We can only refund or exchange provided that; there is a proof of purchase, the item is in its original condition and within 30 days.
Kindly note we understand that there might be items that have a quality defect, however, a proof of purchase is required to prove that you purchased the item with us, for auditing purposes, to check the date of purchase, and the price paid.
The return policy for branded items is 6 months, but the proof of purchase is required.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***