SH
SHANTELL H
1 reviews | Active since Mar 2015
28 Jul 2015, 05:37
Bought shoes was packed in wrong box and 2 left s
Bought shoes fto. Edgars 2 left shoes when I informed the lady by enquiries she tried to help byt couldn't do anything so I ask for manager she came out of her office guess it was Tea break and with her voice raised other customers start looking at her. I didn't want my money back I would have just taken something else. Im really discusted
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Edgars's replyOfficial
29 Jul 2015, 10:55Hello SHANTS911,
As per our telephonic discussion, please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within 30 days. Please note if the item is a gift, then a gift receipt is required. We apologise but the store will not be able to assist.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
As per our telephonic discussion, please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within 30 days. Please note if the item is a gift, then a gift receipt is required. We apologise but the store will not be able to assist.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Edgars's reply29 Jul 2015, 10:55
Official
Hello SHANTS911,
As per our telephonic discussion, please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within 30 days. Please note if the item is a gift, then a gift receipt is required. We apologise but the store will not be able to assist.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
As per our telephonic discussion, please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within 30 days. Please note if the item is a gift, then a gift receipt is required. We apologise but the store will not be able to assist.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***