1 reviews | Active since May 2014
Bought a shoe 3 months John Drake and its damaged
Bought my first shoe from Edgars on 1 July and it is genuine leather, as of yesterday they are already torn and I drive around I don't walk so imagine my dismay at this. I went into the shop after looking for the receipt as I bought cash but cant find the receipt, the ladies could only wait for manager to make a decision and he called me saying if you do not have the receipt we cannot assist you. Surely there is something that can be done in such cases but they only care about profits and not their customers, he told me his decision is final, I suggested they investigate using cameras the on the day I purchased the shoe on 1 July but he would have none of it, he said they are a retailer and they don't do those investigations, I would have thought for someone to be a manager he would at least have a listening ear and unfortunately for them this is how they rip of customers by not assisting them. I have decided they can keep my shoe, I am not going to get such a poor quality product for R500 and it is said to be genuine leather. This is one customer lost for Edgars and was surprised when I mentioned to my friends they said why would you buy from Edgars.. now I know... rotten service
We would like to apologise for the overall experience. Kindly note our refund and exchange policy is part of the service we render to our customers. And we can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days. Please be advised we understand that there are items that have a manufactures default, but we require a receipt so we may assist you. The proof of purchase is used for auditing purposes, to verify the price that was charged and also to prove that the item was purchased at our stores.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
We would like to apologise for the overall experience. Kindly note our refund and exchange policy is part of the service we render to our customers. And we can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days. Please be advised we understand that there are items that have a manufactures default, but we require a receipt so we may assist you. The proof of purchase is used for auditing purposes, to verify the price that was charged and also to prove that the item was purchased at our stores.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***