1 reviews | Active since Oct 2016
Bought a phone Very unhappy
<p>I bought a phone from an Edgars Active branch The sales person didn't tell me about the phone and the new software on it The next day I went to ask for an exchange seeing as the phone also freezes He told me that there is nothing he can do Now that my 7 days are up The phone is giving me more problems The send button only works when it wants to I want another phone of the same value or a refund</p>
We must apologise for the unpleasant experience and the frustration caused in this matter.
Please be advised all cell phones purchased at any Edcon store is strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if the cell phone is deemed out of box failure or the service provider cannot fix the cell phone and therefore will instructed us to replace or refund the customer as stated in our refund policy.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the unpleasant experience and the frustration caused in this matter.
Please be advised all cell phones purchased at any Edcon store is strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if the cell phone is deemed out of box failure or the service provider cannot fix the cell phone and therefore will instructed us to replace or refund the customer as stated in our refund policy.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***