MB
Michele B

1 reviews | Active since Aug 2011

10 Jun 2015, 12:43

Boots purchases not impressed

On Monday i bought a paid of boots from the branch in cresta. Loved them. When i fitted them on Tuesday i realized that they were two wrong sizes and both left footed. The cashier (Daniel) did not even notice this even after checking them. Instead of me tracking back to Cresta i went to the branch closest to me Melrose arch(on 09.06.15) and inquired if i could exchange them and they agreed stating no problem we can just send them back on your behalf to cresta. Today when i wanted to return them and get a different pair it was a different story. No i have to go to cresta to return the boots which is what i wanted to avoid in the first place when i inquired yesterday. I asked if it is possible or should i go to the branch. I don't have time to waste and it was wasted i am very disappointed as that is the reason i asked. Not impressed

0
Replies (1)
Edgars
Edgars's reply11 Jun 2015, 12:56
Official
Hello Michyd01,

We tried contacting you at 12:32 but we couldn't reach you.

Thank you for raising your concerns with us. Kindly note we have referred this matter to the store manager as it could have been handled in a different light. Please be advised the store manager will be in contact with you shortly regarding the exchange. Please accept our sincere apology for the overall experience.

Your reference number is as follows: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number.

Kind regards.
Edcon customer experience team.
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