Bluelabel is useless

Bought blu vouchers on Saturday for R400 and today for R150 with the edgars USSD and didn't get any pin. Today I called to check. Edgars transferred me to Bluelabel and Esethu told me that she can't help, she needs to escalate, asked to speak to her supervisor where she refused more than 5 times. Been on the phone for more than 15 minutes and 8 of which I've been holding and I don't know why I'm holding.