1 reviews | Active since Feb 2015
Blocking of my account
For 30 years I have had this account and have never had any issues. My wife went to buy some clothing yesterday with her card (linked to my account for almost 20 years now) and when she returned to Edgars this morning the account was blocked!!!! She could not even return the items of clothing she bought yesterday. How pathetic is Edgars??? Even the managers from the Gateway office could not understand why this happened and they could not even get through to your own *********** call centre/help desk.<br> <br> Somebody from your help desk phoned me to confirm that it was my wife purchasing clothing on our account. Why wouldn't it be??? After 20 years you decided that it wasn't her and blocked my account. You issued her the card 20 years ago. I told your help desk idiot to unblock the account so that my wife could return the goods and I WILL be closing this account. Just too much nonsense going on at Edgars lately. Now you can stick your clothing and your stores. No more business from me, my family, friends or colleagues.<br> <br> Will rather support other more honest and caring retailers, eg Woolworths!!!
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. The Help Desk agent went into details as to why the account was blocked. We can confirm that the account has been blocked and credit was passed.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. The Help Desk agent went into details as to why the account was blocked. We can confirm that the account has been blocked and credit was passed.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***