LS
Linette S

1 reviews | Active since Sept 2015

15 Dec 2015, 11:56

Blocked bank account due to Edgars storemanager

On 14 Dec I went to Edgars and wanted to buy 3 locket chains with earing sets at R 399.00. I told them to put it through my credit card budget account. The transaction failed repeatedly. I asked them if they chose the budget option. It did not go through. On 15 Dec I received a call to say that my credit card had been blocked due to suspected *****. At the FNB branch they told me that all the transactions was put through incorrectly by Edgars and my account was blocked for that reason. I went back to Edgars and wanted to purchase the items as the previous day. The chain sets prices were marked at R 899.00. I told them I want the items at the prices from the previous day as my transaction was blocked due to the mistakes they made. They refused to do that. I feel it is tot fare as they were the reason my account had been blocked and for that reason the items must be sold to me at the lower price.

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Replies (1)
Edgars
Edgars's reply17 Dec 2015, 11:43
Official
Hello LINETTE SAUER,

Thank you for making contact with us regarding the system issues in our store.
As per our discussion we will investigate the matter further and feedback will be provided to you regarding the pricing of the chains in question.

Reference Number: ***/GO

Kind regards,

Edcon Customer Experience Team
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