Blocked account without any communication!

3 years ago, my mother opened an account for me and linked my name with a card to it, because I've just started working with no credit record. I've been paying that account every month. Not missed one payment and never been late!!!

I've received the following message: Hi MRS **** we have tried making contact with you to verify your recent Edgars Online purchase. As you might be busy, we will try to contact you at a later stage.

You phoned once!! I didn't answer because obviously I was busy. I am in and out of meetings all day!

Today I went to Key West mall. It is busy. I've been standing in a cue, and when at last it was my turn, I hear there is a block on my account!!! You don't just block an account!!!! You keep on trying to phone me!!! And if I don't answer after the 10th time, then you send a message and inform me that the card is blocked now!!!! Now I stand in a cue not aware that I am going to have problems.

So I talked to someone on the phone from call centre I want to verify some things. They wanted to speak to my mother because she is the account holder. She can only be reach by what's app call, because she is in the middle of no where. You have all my info!!! I have all her info!!! But you can't help me!! I had to leave, because the account is still blocked.

Why block the account in the first place????? You block accounts who don't pay!!!! Not accounts with loyal payments. And once again, don't block accounts without communication!!!!! And don't block accounts because you tried phoning once!!!

Stop ****ing your clients off!!!!!! You need every single one of them!!!!!