Blocked account after 1 purchase got embarrassed

On the 3/5/2015 I got credit for R7,000 and spent R600. On the 10th I shopped all the 50% deals and block at the till and sent to customer service to check the code. The one woman starts dancing around there saying *****, *****, *****. They gave me a number to call ***** which I did. They told me to call disputes which I did. They told me to get bank statements and pay slip. Why not request all these things on day 1?????? I had handed in a pay slip on opening the account. I took all these things in on the 17/5/2015. Wasted 90 mins and was told now that whoever was supposed to unblock the account was not there. Well I guess she is still not there. Close the company. It is now 25/5/2015 and I am appalled at the way us customers are treated by Customer Service. Previously when I brought back flawed curtains I was told that I used them for Christmas for my visitors now I want to bring them back. I did not request a refund I need undamaged curtains