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carla J
1 reviews | Active since Dec 2015
22 Dec 2015, 16:42
blocked account
I paid my account even over by R47 , they wont pay me my R47 and they wont unblock the account.....its all paid....for goodness sakes whats wrong with these people and after calling one comsultant after the other they all rude....UNBLOCK MY ACCOUNT
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Replies (1)
Edgars's replyOfficial
23 Dec 2015, 15:56Hello carla122,
Thank you for bringing this matter to our attention. Please be advised we have referred this query to the accounts department to address. We sincerely apologise for the overall experience, but the account was not in a good state for a long time and has a permanent block code.
The account will not be re-activated again, but you need to re-apply for another one.
The accounts department will advise on the documents to send for your credit balance.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Please be advised we have referred this query to the accounts department to address. We sincerely apologise for the overall experience, but the account was not in a good state for a long time and has a permanent block code.
The account will not be re-activated again, but you need to re-apply for another one.
The accounts department will advise on the documents to send for your credit balance.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply23 Dec 2015, 15:56
Official
Hello carla122,
Thank you for bringing this matter to our attention. Please be advised we have referred this query to the accounts department to address. We sincerely apologise for the overall experience, but the account was not in a good state for a long time and has a permanent block code.
The account will not be re-activated again, but you need to re-apply for another one.
The accounts department will advise on the documents to send for your credit balance.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Please be advised we have referred this query to the accounts department to address. We sincerely apologise for the overall experience, but the account was not in a good state for a long time and has a permanent block code.
The account will not be re-activated again, but you need to re-apply for another one.
The accounts department will advise on the documents to send for your credit balance.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,