Block account after more than 20 years being a client

<p>My mom is a client of Edgars for more than 20 years. Arrangements for paying the account was made but due to unforeseen circumstances the account got in arrears. Without any communication, her account was permanently blocked. The account was paid in full. They said my mom needs to open a new account, she is 73 years old. There is no guarantee that they will approve a new account for her. My father passed away last year and my mom does have a monthly income to repay the account if she can purchase on the account. The credit available on the account is not a big amount. I will really appreciate any assistance.</p>