Black Friday Edgars, faulty systems...

I ordered Brazilian haivianas from edgars #BlackFriday. I got my order number via email,the link in email should allow you to track your order. But thats not the case cause i log in but it says nothing about my order that needs to be collected. I called customer service number had to be on hold for ever ...just for someone to tell me it takes about 4_5workings days,which is not stipulated when placing my order..

So at this moment i gave no clue when im going to recieve it or Iam not sure if someone is going to let me know if it arrived at the requested store ,for a collection.Time wasting plus more money to find out where this order is .