1 reviews | Active since Mar 2015
Black Friday
I went to Edgars Southgate to purchase a phone that is on special the Averssed P1 Platinum when I got there was told that they have not received stock. They called me 6 hours later to say they will not be receiving stock. I then drove to Maponya mall looking for the same thing and was told it's out of stock. The consultant refused to put my name down and call me when stock arrives she blatantly gave me attitude and said they don't do that. Why is it advertised as a special that will start today till Sunday if already today there is no stock. Was it a Marketing strategy to get us to your stores? It's really annoying as you have to use your time and petrol to look for something that is hidden in stores by staff members. Please get me the phone as I need to buy it for my son who got award at school for Outstanding achievements in all subjects before the sale ends on the 29th November 2015.
We would like to confirm receipt of your notice confirming stock shortage on our Black Friday promotion.
Please be advised that we are selling seasonal products and most of the time items are not sold out during production. Stock that is left unsold will be on a promotional scale making space for new arrivals.
Therefore we will run out of the stock for many products within a few minutes (and in some cases, seconds) of the sale going live. For example, most of our special deals items (Cellphones & Tablets ) were sold out as soon as they went live. We had ensured availability, in all participate stores from few units for various products, but it was nowhere near the actual demand. However we have sent your query to the stores management team to review and provide feedback confirming resolution within the next 48 working hours.
NB: Kindly note that promotional items cannot be moved from one store to another.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
We would like to confirm receipt of your notice confirming stock shortage on our Black Friday promotion.
Please be advised that we are selling seasonal products and most of the time items are not sold out during production. Stock that is left unsold will be on a promotional scale making space for new arrivals.
Therefore we will run out of the stock for many products within a few minutes (and in some cases, seconds) of the sale going live. For example, most of our special deals items (Cellphones & Tablets ) were sold out as soon as they went live. We had ensured availability, in all participate stores from few units for various products, but it was nowhere near the actual demand. However we have sent your query to the stores management team to review and provide feedback confirming resolution within the next 48 working hours.
NB: Kindly note that promotional items cannot be moved from one store to another.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,