Bitter sweet reply.

I had problems where I was just charged for something which I did not even use. After many time waisting visits to the store, I had no answer. Eventually through this site I received a response from edgars. This person was very friendly in helping me. At this stage I felt I was finally getting a better service, but then we talked to someone else over the phone from the store itself I assume. This person was totally different, had not very good customer service atitude, sounded a bit rude and I had to repeat myself numerous times. This person just gave me another taste of the service I received from the store. But long story short, it was sorted out and I noticed this month the subscription fee which I have been paying for months has been cancelled. But, and this is where my complaint comes in, that's where it stopped. I have not received a cent back of that money which was just taken from me. No follow up by them. Me a loyal customer for years, just a 'sorry about that' reply. This is a serious thing, still I don't know how they can just put stuff like this on your account, and now I must wait for a refund which might never come. Still not a satisfied customer.