1 reviews | Active since Nov 2014
birthday voucher
<p>Almost a year ago I had a complaint to about not getting my bday voucher and i never received the voucher countless time in and out of Edgars with no result after two months I gave up and hoped this year I would at least get it but my birth day was on the 18th July and again nothing. this makes it 2 bday vouchers i have not received. i have been recieving sms promotions all year long but no voucher. I spoke to one of the cashiers (at baywest, there is no customer care) she told me there is nothing she can do. She didnt evan attempt to assist (unfortanatly i didnt get her name).</p> <p>Now i ask what do i do next ? should I just run aound again like last for 2months (and still not get the vouchers) and why is it not being e-mailed to me like it was the year before last(2014)</p>
Thank you for making contact with us regading your club birthday voucher.
We have checked your account profile and all the marketing indicators are correct which means the sms's are being sent to your mobile .
However we will discuss with the manager in our Bay West store and revert with feedback .
***/GO
Kind regards,
Edcon Customer Experience
***
Best regards,
Thank you for making contact with us regading your club birthday voucher.
We have checked your account profile and all the marketing indicators are correct which means the sms's are being sent to your mobile .
However we will discuss with the manager in our Bay West store and revert with feedback .
***/GO
Kind regards,
Edcon Customer Experience
***
Best regards,
I eagerly wait your feedback, what has happened in the month since i posted this is that i went back to the Green acers edgars customer care they called the club/vouchers department and spoke to Chanelle or charnel (not sure the spelling) she gave me the ********** 0043/GO as a ref number and said that end of the month(Aug) i will get the voucher. Never got it (again i recieve other promotional stuff smsed to me so its not my number). i then went back to Green acres edgars got there at about 15:00 the guy assisting me called 1 department and was directed to another and so it went on for 2 whole hours untill they(call centers) closed at 17:00 because he called and it was voice mail. Again managed to get no where. so now i still have last years ref number and i now have 2 ref numbers for this year. why cant the voucher just be emailed to me(i recieve my statement via email) or just manually give me the voucher amount (and yes after all this up and down i want this year and last years vouchers)
So thank you for replying to the complaint but please just sort it out im begging you, cant wait to hear for you.
Regards
I eagerly wait your feedback, what has happened in the month since i posted this is that i went back to the Green acers edgars customer care they called the club/vouchers department and spoke to Chanelle or charnel (not sure the spelling) she gave me the ********** 0043/GO as a ref number and said that end of the month(Aug) i will get the voucher. Never got it (again i recieve other promotional stuff smsed to me so its not my number). i then went back to Green acres edgars got there at about 15:00 the guy assisting me called 1 department and was directed to another and so it went on for 2 whole hours untill they(call centers) closed at 17:00 because he called and it was voice mail. Again managed to get no where. so now i still have last years ref number and i now have 2 ref numbers for this year. why cant the voucher just be emailed to me(i recieve my statement via email) or just manually give me the voucher amount (and yes after all this up and down i want this year and last years vouchers)
So thank you for replying to the complaint but please just sort it out im begging you, cant wait to hear for you.
Regards