1 reviews | Active since Nov 2014
birthday voucher
On August 21 i wrote a complaint about not receiving my birthday voucher and being sent around from one place to the next. On the 24th August edgars rep**** and said they will query it immediately with ref number ***. It's now been another 2 weeks and still nothing, I am receiving promotional stuff via sms so my number is right so I don't understand the hold up.
It is with great displeasure to hear that you haven't received your birthday voucher. Keeping a promise to our customers is a priority and we assure you the Club department will be notified as this matter has been prolonging. We apologise for the overall experience.
Your reference number is still the same: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
It is with great displeasure to hear that you haven't received your birthday voucher. Keeping a promise to our customers is a priority and we assure you the Club department will be notified as this matter has been prolonging. We apologise for the overall experience.
Your reference number is still the same: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Almost a year later and i never received the voucher, plus my birth day was on the 18th July and again nothing. this makes it 2 bday vouchers i have not received. i have been recieving sms promotions all year long but no voucher. I spoke to one of the cashiers (at baywest, there is no customer care) she told me there is nothing she can do. She didnt evan attempt to assist (unfortanatly i didnt get her name).
Now i ask what do i do next ? should I just run aound again like last for 2months (and still not get the vouchers) and why is it not being e-mailed to me like it was the year before last(2014)
Almost a year later and i never received the voucher, plus my birth day was on the 18th July and again nothing. this makes it 2 bday vouchers i have not received. i have been recieving sms promotions all year long but no voucher. I spoke to one of the cashiers (at baywest, there is no customer care) she told me there is nothing she can do. She didnt evan attempt to assist (unfortanatly i didnt get her name).
Now i ask what do i do next ? should I just run aound again like last for 2months (and still not get the vouchers) and why is it not being e-mailed to me like it was the year before last(2014)