GJ
Gregory J
1 reviews | Active since Nov 2014
12 Apr 2016, 08:38
Billing Without My Consent
Hi <br> <br> My Edgars statements from 2015 shows that i was charged for Mobile Content Fee R19.99 .<br> <br> This has done without my consent or my knowledge.Please take these off my account. I don't know what they are for and i'm not interested.<br> <br> Please refund me from the time I was charged and adjust my account.<br> <br>
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Edgars's replyOfficial
13 Apr 2016, 09:41Hello lightening,
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. Please note as per our telephonic discussion the cancellation and reversal request have been submitted to Accounts department for further assistance and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. Please note as per our telephonic discussion the cancellation and reversal request have been submitted to Accounts department for further assistance and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Best regards,
Edgars's reply13 Apr 2016, 09:41
Official
Hello lightening,
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. Please note as per our telephonic discussion the cancellation and reversal request have been submitted to Accounts department for further assistance and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. Please note as per our telephonic discussion the cancellation and reversal request have been submitted to Accounts department for further assistance and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Best regards,