mK
munesu K
1 reviews | Active since Apr 2018
04 Apr 2018, 03:47
Billing Queries
i'm one disappointed customer with Edgars and have resorted to closing my account . I recently discovered that there were charges on my account and they appeared as Mobile content. I went to the store to get more details in December. After a lengthy wait time on the phone the Agent connected to someone from the relevant team that was billing and they advised that it is required that they call me first before they can cancel the charges. I found that ridiculous as i didn't remember speaking to anyone in the first place agreeing to the charges being added on my account. To make matters worse i had recently lost a phone and i was advised that there is no way that the charges can be removed before i receive a call.
I don't recall how or what happened but it appears that the charges didn't appear on January and February bills only to reappear again on the March statement. To be honest this is a **** that Edgars is running and i wonder how many other people out there are being ****** without their knowledge. What makes matters worse, i do not know what i'm being billed for, i didn't consent to anything. This is appalling that such a big organisation robs us like that. This is regrettable. I do not know how they can get away with such. But I've made my mind i'll have to shut down my account
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Replies (4)
Edgars's replyOfficial
04 Apr 2018, 17:43Thank you for making contact with us regarding the billing on your account.Please be advised that we have cancelled all the products as requested in 2017, currently there are no financial service products on your account accept the service fee on a debit balance on your account and account protection plan which covers your account in the event of permanent disability/retrenchment or death.Should you require further advise please contact us on ******/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Edgars's reply04 Apr 2018, 17:43
Official
Thank you for making contact with us regarding the billing on your account.Please be advised that we have cancelled all the products as requested in 2017, currently there are no financial service products on your account accept the service fee on a debit balance on your account and account protection plan which covers your account in the event of permanent disability/retrenchment or death.Should you require further advise please contact us on ******/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
mK
munesu K's updateReviewer Update
05 Apr 2018, 13:59Thanks very much for the response. I've checked my statement and I can confirm that there is a charge of R24.99 appearing twice on my bills. The charge according to your Agent is for Airtime or sms's or airtime. Sadly the Agent didn't advise when that was added, which number is receiving the Airtime or sms's. I've been advised to contact *** to get more information or to get this deleted from my account.
The sad part of the story is that the 087 number is billed at a higher rate and I have to spend more money to call that number. I've contacted that number and the Agent has advised that she can see that I've been calling to get this resolved but she cannot resolve it on the line she can only escalate the issue... To whom? I do not know...
I honestly do not know how this was added to my account, I do not know why I cannot get something removed from my bills easily as I do not know what I'm paying for. I've been advised that this could be third parties linked to Edgars but surely am I asking for too much just to get this removed from my bill or should it be this difficult to get this removed .
I work in a call centre and our environment prohibits the use of cellphones. The Agent I spoke to just an hour ago said that for this to be removed someone has to contact me and there is no way she can remove this before they contact me via my mobile. Surely this is the worst experience that I'm getting. I have to receive a phone call to get something that I'm cancelling removed from my account and if I do not receive the phone call I will continue paying for this? they do not know when they will call but I should sit at home the whole day waiting for someone to cancel this? I surrender
mK
munesu K's update05 Apr 2018, 13:59
Reviewer Update
Thanks very much for the response. I've checked my statement and I can confirm that there is a charge of R24.99 appearing twice on my bills. The charge according to your Agent is for Airtime or sms's or airtime. Sadly the Agent didn't advise when that was added, which number is receiving the Airtime or sms's. I've been advised to contact *** to get more information or to get this deleted from my account.
The sad part of the story is that the 087 number is billed at a higher rate and I have to spend more money to call that number. I've contacted that number and the Agent has advised that she can see that I've been calling to get this resolved but she cannot resolve it on the line she can only escalate the issue... To whom? I do not know...
I honestly do not know how this was added to my account, I do not know why I cannot get something removed from my bills easily as I do not know what I'm paying for. I've been advised that this could be third parties linked to Edgars but surely am I asking for too much just to get this removed from my bill or should it be this difficult to get this removed .
I work in a call centre and our environment prohibits the use of cellphones. The Agent I spoke to just an hour ago said that for this to be removed someone has to contact me and there is no way she can remove this before they contact me via my mobile. Surely this is the worst experience that I'm getting. I have to receive a phone call to get something that I'm cancelling removed from my account and if I do not receive the phone call I will continue paying for this? they do not know when they will call but I should sit at home the whole day waiting for someone to cancel this? I surrender
mK
munesu K's updateReviewer Update
05 Apr 2018, 14:00This is nothing against you but maybe you may understand where I'm coming from
mK
munesu K's update05 Apr 2018, 14:00
Reviewer Update
This is nothing against you but maybe you may understand where I'm coming from
mK
munesu K's updateReviewer Update
05 Apr 2018, 15:46Thanks very much for the response. I've checked my statement and I can confirm that there is a charge of R24.99 appearing twice on my bills. The charge according to your Agent is for Airtime or sms's or airtime. Sadly the Agent didn't advise when that was added, which number is receiving the Airtime or sms's. I've been advised to contact ********** to get more information or to get this deleted from my account. The sad part of the story is that the 087 number is billed at a higher rate and I have to spend more money to call that number. I've contacted that number and the Agent has advised that she can see that I've been calling to get this resolved but she cannot resolve it on the line she can only escalate the issue... To whom? I do not know... I honestly do not know how this was added to my account, I do not know why I cannot get something removed from my bills easily as I do not know what I'm paying for. I've been advised that this could be third parties linked to Edgars but surely am I asking for too much just to get this removed from my bill or should it be this difficult to get this removed . I work in a call centre and our environment prohibits the use of cellphones. The Agent I spoke to just an hour ago said that for this to be removed someone has to contact me and there is no way she can remove this before they contact me via my mobile. Surely this is the worst experience that I'm getting. I have to receive a phone call to get something that I'm cancelling removed from my account and if I do not receive the phone call I will continue paying for this? they do not know when they will call but I should sit at home the whole day waiting for someone to cancel this? I surrender
mK
munesu K's update05 Apr 2018, 15:46
Reviewer Update
Thanks very much for the response. I've checked my statement and I can confirm that there is a charge of R24.99 appearing twice on my bills. The charge according to your Agent is for Airtime or sms's or airtime. Sadly the Agent didn't advise when that was added, which number is receiving the Airtime or sms's. I've been advised to contact ********** to get more information or to get this deleted from my account. The sad part of the story is that the 087 number is billed at a higher rate and I have to spend more money to call that number. I've contacted that number and the Agent has advised that she can see that I've been calling to get this resolved but she cannot resolve it on the line she can only escalate the issue... To whom? I do not know... I honestly do not know how this was added to my account, I do not know why I cannot get something removed from my bills easily as I do not know what I'm paying for. I've been advised that this could be third parties linked to Edgars but surely am I asking for too much just to get this removed from my bill or should it be this difficult to get this removed . I work in a call centre and our environment prohibits the use of cellphones. The Agent I spoke to just an hour ago said that for this to be removed someone has to contact me and there is no way she can remove this before they contact me via my mobile. Surely this is the worst experience that I'm getting. I have to receive a phone call to get something that I'm cancelling removed from my account and if I do not receive the phone call I will continue paying for this? they do not know when they will call but I should sit at home the whole day waiting for someone to cancel this? I surrender