MF
Muhammed F
1 reviews | Active since Mar 2013
17 Dec 2015, 08:13
Billing for goods not signed for
Edgars billed me R60.00 for \VIP MEMBERSHIP FEE"which I never signed up for."""
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Replies (1)
Edgars's replyOfficial
20 Dec 2015, 08:06Hello M.S.F.,
It is with great displeasure to hear that you were enrolled for Club VIP without your consent. That is certainly not the type of service that indicates our standards. Please be advised you did not provide us with your account details so we may refer this query to the accounts department manager.
Please revert to us at *** and copy ***. We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear that you were enrolled for Club VIP without your consent. That is certainly not the type of service that indicates our standards. Please be advised you did not provide us with your account details so we may refer this query to the accounts department manager.
Please revert to us at *** and copy ***. We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply20 Dec 2015, 08:06
Official
Hello M.S.F.,
It is with great displeasure to hear that you were enrolled for Club VIP without your consent. That is certainly not the type of service that indicates our standards. Please be advised you did not provide us with your account details so we may refer this query to the accounts department manager.
Please revert to us at *** and copy ***. We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear that you were enrolled for Club VIP without your consent. That is certainly not the type of service that indicates our standards. Please be advised you did not provide us with your account details so we may refer this query to the accounts department manager.
Please revert to us at *** and copy ***. We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,