LR
Lushele R
1 reviews | Active since Feb 2013
14 Sept 2015, 00:35
Billing- Accounts/ Bad Attitude/ Poor Service
I am very disappointed in the way I was treated at Edgars on Saturday. The are signs around the store that states \Club Members are entitled to Club Magazine free of charge. However when I got to the tillpoint and asked for my copy of the magazine
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Replies (1)
Edgars's replyOfficial
15 Sept 2015, 11:29Hello Endearinglady,
Thank you for notifying us of your shopping experience. Kindly note Club members are sent SMS's each month to visit the store and collect their magazines. We have referred your details to the club department as the birthday voucher and club vouchers are received via SMS. We apologise for the lapse in service, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for notifying us of your shopping experience. Kindly note Club members are sent SMS's each month to visit the store and collect their magazines. We have referred your details to the club department as the birthday voucher and club vouchers are received via SMS. We apologise for the lapse in service, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Edgars's reply15 Sept 2015, 11:29
Official
Hello Endearinglady,
Thank you for notifying us of your shopping experience. Kindly note Club members are sent SMS's each month to visit the store and collect their magazines. We have referred your details to the club department as the birthday voucher and club vouchers are received via SMS. We apologise for the lapse in service, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for notifying us of your shopping experience. Kindly note Club members are sent SMS's each month to visit the store and collect their magazines. We have referred your details to the club department as the birthday voucher and club vouchers are received via SMS. We apologise for the lapse in service, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***