Billed without consent- Refund required!!!!!

I Have visited an Edgars branch in July, only to find that I was being charged for something called "Mobile content", for something that I had no knowledge about , wasn't informed about and never agreed to, I found that I was billed for this service since the inception of my account 4years ago! My dispute with them is on-going since July, I have made numerous calls and sent numerous emails to customer care, and all they can come up with is an excuse after excuse, and that I need to get proof my cell phone service provider to prove that I never took this product....why should have to go through such inconvenience ????

Upon my recent call to customer care, I was so frustrated, when I asked the operator to close my account, she immediately rep**** "OK"..... is that how we as consumers are valued?????

After visiting this site I have realised that I am one of many , which have fallen victim to this mobile content ****, who knows how many other innocent Edgars customers are been billed for products that they are unaware of, it is really sad, but will not be satisfied until I am refunded for the past4 years which I have paid for!!! It's simple if you cant prove I took the product you need to take responsibility and refund me. Absolutely dissatisfied with the service from a huge reputable company such as Edgars.