Billed without consent for random subscriptions

Item: Edgars
Rating: 2
Author: Yolandi F

For the fourth month in a row Edgars is billing me for a random subscription that I did not sign up for. After first seeing the new deduction, I emailed Edgars and received a response with a promise to cancel the subscription and reverse the deducted amounts. A month later the same deduction was deducted again. This time I did not receive a response to my complaint and they are continuing to deduct monies without my consent for the fourth month now.

Helpful (0)

Replies (1)

Edgars's replyOfficial

16 Apr 2015, 08:49

Hello Yolandi.rf,

Thank you for raising your apprehensions with us, Kindly note we have referred this query to our third party company RMCS to cancel the air subscription and also credit your account. We apologise for the overall experience but we assure you the SMS air subscription will be cancelled within 48 hours.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number.

Kind regards.
Edcon customer experience team,
***

Best regards,

Edgars's reply16 Apr 2015, 08:49

Official

Best regards,

Billed without consent for random subscriptions

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