Billed me for service without my consent

In November 2015 I saw that I got charged R60 a month for a service (since about April 2015) that I did not ask for. When querying at the Clearwater mall branch I was told that I gave authorisation over the phone - which I never did. They said before they can pay me back they have to pull the voice recording and that will take about 3 weeks. Well we are well into feb 2016 and nothing yet! I have queried it many times with Clearwater mall and the keywest brances and I just waste my time. I have already wasted about 4 hours of my time to follow up this issue at these two branches as I have to sit and wait whilst they phone the entire world to find out what is happening and what is the status of the call retrieval.<br> <br> They will not find any recording because I have not given any consent. So please just pay back my money so that I can close my account (After being a customer for over 20 years!!!!!)<br> <br> And just this morning I got another call from some lady saying she is calling on behalf of Edgars and is trying to sell me something so I REALLY HOPE I DO NOT GET SUBSCRIBED AGAIN SOR SOMETHING JUST BECAUSE I ANSWERED THE CALL!