jM
joseph M
1 reviews | Active since Sept 2014
31 Aug 2015, 15:20
billed incorret
Today i went to edgars atteridge to buy something.the price tag says 159.00 but then to my suprice when i checked the slip before leaving the store is said 199.00.i went back to tha cashier and i had to wait plus minus 20 to 30 min before she finally called someone yo help.to make matters worse is that before i paid i waited in a queue for 30 min with on 5 people because one person is working.so i planned to spend less than 10 min in the store and ended up spending almost an hour because of *********** stuff.i have to say its very dissapointing.pls sort your stuff
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Edgars's replyOfficial
03 Sept 2015, 09:11Hello jmabasa17,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the store manager to address. It is feedback from customer's like you that helps us improve on our short comings. We assure you all concerns raised on this query will be addressed and we promise you a different experience, next time you visit our store.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below
number.
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience
***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the store manager to address. It is feedback from customer's like you that helps us improve on our short comings. We assure you all concerns raised on this query will be addressed and we promise you a different experience, next time you visit our store.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below
number.
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience
***
Best regards,
Edgars's reply03 Sept 2015, 09:11
Official
Hello jmabasa17,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the store manager to address. It is feedback from customer's like you that helps us improve on our short comings. We assure you all concerns raised on this query will be addressed and we promise you a different experience, next time you visit our store.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below
number.
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience
***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the store manager to address. It is feedback from customer's like you that helps us improve on our short comings. We assure you all concerns raised on this query will be addressed and we promise you a different experience, next time you visit our store.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below
number.
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience
***
Best regards,