Billed for VIP membership that I didn't signup for

Item: Edgars
Rating: 2
Author: Dominique C

I recently found out that I have been billed for the past 2 months for a VIP membership subscription that I did not sign up for. As I do not use the account regularly I do not check the statements often which could have resulted in a catastrophe if I had found this out a year later being billed every month for something I did not sign up for. I want these charges removed immediately as this is *****.

Helpful (0)

Replies (1)

Edgars's replyOfficial

17 Jan 2016, 14:32

Hello dominique87,

We must sincerely apologise for the membership that was enrolled without your consent. Please be advised this query will be forwarded to the accounts department to address. We assure you investigations will be conducted and upon findings, feedback will be given to you shortly.

Please find your reference number: ***/GO

If you require any further assistance, kindly contact the accounts department on ***

Kind regards,
Customer Experience Team.
Call Centre: ***

Edgars's reply17 Jan 2016, 14:32

Official