YH
Yaseen H
1 reviews | Active since Oct 2012
03 Jun 2015, 15:41
Billed for unregistered services
I received my statement for the month of May to find i am being charge for Edgars club and VIP membership, when in fact i have never been apart or requested to be registered for these services but Edgars feels the need to bill me anyway,
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Replies (1)
Edgars's replyOfficial
05 Jun 2015, 09:56Hello hypnotic,
Our attempt to contact you at 09:52 AM was unsuccessful
Thank you for raising your apprehensions with us. Kindly note the club VIP membership was cancelled and the amount debited was reversed. Please accept our sincere apology for the overall experience.
We assure you measures will be taken to avoid the re-occurrence of this nature
Please find your reference number: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 09:52 AM was unsuccessful
Thank you for raising your apprehensions with us. Kindly note the club VIP membership was cancelled and the amount debited was reversed. Please accept our sincere apology for the overall experience.
We assure you measures will be taken to avoid the re-occurrence of this nature
Please find your reference number: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply05 Jun 2015, 09:56
Official
Hello hypnotic,
Our attempt to contact you at 09:52 AM was unsuccessful
Thank you for raising your apprehensions with us. Kindly note the club VIP membership was cancelled and the amount debited was reversed. Please accept our sincere apology for the overall experience.
We assure you measures will be taken to avoid the re-occurrence of this nature
Please find your reference number: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 09:52 AM was unsuccessful
Thank you for raising your apprehensions with us. Kindly note the club VIP membership was cancelled and the amount debited was reversed. Please accept our sincere apology for the overall experience.
We assure you measures will be taken to avoid the re-occurrence of this nature
Please find your reference number: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***
Best regards,