MG
Miss G
1 reviews | Active since May 2011
06 Dec 2015, 19:05
Billed for things I didn't buy & enquiries ignored
Ignored by Edgars Customer Care consultant, Christopher Maluleke, from Edcon Financial Services: -<br> My Edgars bill had an unknown \Purchase Quinmatro Retail CC T/A A"for R248 on 13 September. I have never heard of Quinmatro. I only shop at Edgars with my Edgars card. So I contacted Edgars Accounts"
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
07 Dec 2015, 16:45Hello Loyalclien,
Thank you for bringing this matter ton our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
As per our telephonic discussion, kindly visit your nearest Edgar's store along with an affidavit and ID document. You will then be assisted with filling in your dispute forms that will be submitted to the *****s and dispute department.
Once the matter has been investigated, you will then be advised accordingly.
The reference is as follows: ***/GO
Thank you for your patience.
Regards,
Customer Experience Team
***
Thank you for bringing this matter ton our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
As per our telephonic discussion, kindly visit your nearest Edgar's store along with an affidavit and ID document. You will then be assisted with filling in your dispute forms that will be submitted to the *****s and dispute department.
Once the matter has been investigated, you will then be advised accordingly.
The reference is as follows: ***/GO
Thank you for your patience.
Regards,
Customer Experience Team
***
Edgars's reply07 Dec 2015, 16:45
Official
Hello Loyalclien,
Thank you for bringing this matter ton our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
As per our telephonic discussion, kindly visit your nearest Edgar's store along with an affidavit and ID document. You will then be assisted with filling in your dispute forms that will be submitted to the *****s and dispute department.
Once the matter has been investigated, you will then be advised accordingly.
The reference is as follows: ***/GO
Thank you for your patience.
Regards,
Customer Experience Team
***
Thank you for bringing this matter ton our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
As per our telephonic discussion, kindly visit your nearest Edgar's store along with an affidavit and ID document. You will then be assisted with filling in your dispute forms that will be submitted to the *****s and dispute department.
Once the matter has been investigated, you will then be advised accordingly.
The reference is as follows: ***/GO
Thank you for your patience.
Regards,
Customer Experience Team
***