Billed for services without my consent

I have not received statements for the last few years (they used to email them to me but just stopped), so I've just been paying the account monthly according to how much it says I owe on the website .<br> I recently checked the statements on the website and noticed that I have had a life membership fee added to my account for R39.50 pm. I have NEVER agreed to this so it was added to my account without my knowledge or consent. I also saw that I have had an edgars club card fee added even though I do not have an edgars club card!!! Edgars is welcome to check and they will see no agreement EVER to a life membership plan or an activation of an edgars club card.<br> I then emailed an accounts complaint and requested all my statements to be sent so I can check the extra charges and have them amended and all I received was an sms with the amount I owe. I then called and requested all my statements that were never sent (from November 2011) so I can check them and a day later, I receive my March statement but nothing else.<br> I would like all charges for the life membership as well as Edgars club fee to be calculated and refunded immediately (including any interest accrued on those extra amounts).